Well for me clinic communications hadn’t changed since COVID-19, like we’ve always used like cards and I’ve never had like a form of like online communication, or like telephone communication with my clinic, like an SMS and things like that.
I’ve heard that people had that, but I didn’t have that experience whereby the clinic sends me SMS telling me or reminding me when I should come. I always use a card that I will send a picture of to you. So, like nothing has changed ever since then. I’ve been using it, I’m still using it, even now.
I’ve never received a text or an SMS. I’ve never received a phone call of them reminding me. I’ve just have never received telephone call communication with my clinic.
And the third question I think was did your clinic offer support groups before COVID-19, have they continued. I have been part of a support group before COVID-19 … just a few months before, like the beginning of 2020 I was part of this support group, we were called YCC, I think it was Youth something. So we used to have like a session, like if it’s your date of collecting medication then you’ll have a support group for an hour, a support group meeting for an hour that day, you’ll chat with each other, talk about stuff that is concerning to us and ya, now because of Co-Vee-Vee there’s no any form of support group. You just go there and collect your medication and ja, it’s just bad, there’s no support group which I’m bummed about because it helped a lot – the support groups were very very helpful.
I have to go to the clinic every time I have to collect medication or every time I have a problem I have to go to the clinic, there’s no virtual consultations or virtual communication or anything like that so, ya – I think they haven’t gotten the memo (laughs), ya, I think they haven’t gotten the memo or they still stuck to their old ways of doing things, but personally, in my clinic, there’s none of that.
There’s no SMS, nothing. And I do really wish and hope that they get used to using SMSes and texting us and sending us maybe WhatsApps and having a WhatsApp group you know, I really would appreciate that, because sometimes you forget.
Okay, the card stays away in your purse and you know so you constantly have to remember or put a reminder on your phone so that you go to the clinic on the 20th of April, so you just have to be you, but if they had like communication and remind us, ja because like my mom, we go to two different clinics because we would like in two different places and they have that kind of communication. They have SMSes that reminds them they have to come and collect and they have like, their unique collection numbers like ja I just so wish that my clinic adopts that and we have like a modern way, a COVID-19 way of doing things basically.
